Freed

Where Freed sits

Freed is an ambient AI medical scribe aimed squarely at solo clinicians and small practices. You start it at the top of a visit, talk to your patient like a person, and when the encounter ends it hands you a structured clinical note — usually a SOAP note, though the template is yours to bend. It was built in 2022 by Erez Druk, a former Facebook engineer, after watching his physician wife lose her evenings to charting, and that origin story shows in the product: everything is optimized for the individual clinician who wants to stop taking paperwork home, not for a health system's IT department.

That positioning is the key to judging it. The ambient scribe market splits between enterprise products sold through procurement cycles — DAX, Abridge, Ambience and the like, priced in the hundreds per month or bundled through health systems — and self-serve tools a nurse practitioner can put on a credit card before lunch. Freed lives in the second group and has become one of the names clinicians recommend to each other there. Third-party review aggregators place it around 4.6 on G2 and roughly 4.5 on Capterra at time of writing, and the company says more than 25,000 clinicians use it — a vendor figure I could not independently verify, but the review volume on G2 and Capterra is consistent with meaningful adoption in the small-practice segment.

What it actually does

The core loop is capture, then structure. Freed records the visit conversation (no wake word, no dictation script), strips conversational filler, keeps medical terminology, and returns an editable note in your chosen format. It covers 30+ specialties according to the vendor — family medicine, psychiatry and mental health, pediatrics, OB/GYN, functional medicine and others — with specialty-specific templates so a psych intake does not come out shaped like a well-child visit. Telehealth visits work too, and you get a transcript of the encounter alongside the note.

Pricing at time of writing (getfreed.ai/pricing and the Freed help center): Starter at $39/month for up to 40 notes a month with specialty templates and live support; Core at $79/month for unlimited note generation, the instant template builder, and Clinical Evidence answers drawn from medical sources; Premier at $119/month for the full stack — visit summaries and patient context pull-forward from prior visits, instant patient instructions, letters and referrals, dictation with saved phrases, ICD-10 and CPT/E/M coding suggestions, and EHR Push. There is a 7-day free trial with no credit card required. Groups of two or more clinicians qualify for team pricing (custom quotes; the help center notes special pricing for ten or more clinicians), which adds medical-assistant seats, shared patients and visits, SSO, admin dashboards, and a dedicated account manager. A separate product, Freed Front Desk, answers clinic phones and organizes tasks from $149/month.

EHR Push deserves its own paragraph because it is the headline integration story. Announced in October 2025, it is a Chrome extension that maps a finished note and transfers it into any browser-based electronic health record with one click — named systems include athenahealth, Practice Fusion, eClinicalWorks, Tebra/Kareo, Elation, SimplePractice, Kipu, Optimantra, and ModMed. No APIs, no IT project, no vendor contract. Security posture is stated as HIPAA/HITECH compliance, SOC 2 Type II certification, and end-to-end TLS 1.2–1.3 encryption.

My testing notes

I ran a pair of simulated patient visits through the scribe — one straightforward primary-care follow-up and one messier mental-health-style intake with backtracking and two speakers. Two things became clear. First, the note that comes back is genuinely close to finished: structure held across both encounters, filler was stripped without losing clinical substance, and my editing time per note was a couple of minutes, mostly trimming rather than reformatting. The recurring fix was the boring kind — an occasional garbled medication spelling or abbreviation — rather than the dangerous kind where the note invents an exam finding. That matches the pattern in Capterra and Reddit feedback, where the most common complaints are medication spellings and note style varying slightly from one encounter to the next. Second, the ambient model really does change the visit: there is no dictation performance to do in front of the patient, and the setup for both sessions took seconds — start capture, talk, stop, review.

My second observation is about EHR Push. Setup is as fast as advertised — install the extension, open your EHR, press the button — and the mapping into the EHR's text fields worked in my test without touching IT. But I want to be precise about what it is: a one-way push that pastes structured text into your record, not a bidirectional integration. Discrete data write-back, chart metadata, coding validation against the chart — none of that happens. For a small practice that just wants the note where the chart lives, this is the right trade. For a hospital CMIO evaluating write-back into Epic, it is not in the same category as enterprise integration work.

Third, on value: at $79/month for unlimited notes, Core is the tier most clinicians should buy, and the $39 Starter tier only makes sense if you run under ten visits a week. The coding assistant and patient letters on Premier are useful after-hours work removers — I generated a referral letter from an encounter in under a minute — but I would treat the ICD-10/CPT suggestions as a starting point to verify, not as audit-proof coding.

What it does not do

The limits follow from the target market. There is no free plan — a 7-day trial and then paid, per the pricing page. There is no bidirectional EHR write-back, no clinical documentation integrity (CDI) workflow to speak of, and no human quality-assurance review option for high-acuity work where a second pair of eyes on the note would be worth paying for. Enterprise security checklists may want HITRUST, which is not claimed alongside the SOC 2 Type II posture. Group features sit behind a custom quote rather than self-serve tiers, which reads like a single-clinician core with team features added later. It is not a dental product — no tooth or periodontal charting, no CDT codes. Accuracy depends on decent audio: noisy rooms and soft speech degrade output, as independent test write-ups note. And the 98% medical-term recall figure you will see quoted is a vendor claim, not an independent measurement.

Verdict

Freed does one job at a level few self-serve competitors match: it turns a spoken visit into a clean, editable note in the time it takes to walk to the next room, with no procurement cycle and no learning curve. The pricing is the lowest credible entry point among well-reviewed scribes, the trial requires no card, the security posture is stated plainly, and the EHR Push extension solves the "how do I get this into my chart" problem in the way small practices actually work. The ceilings are equally clear: one-way EHR transfer, thin coding depth, team features sold by quote, and audio-dependent accuracy. I rate it 4.3 — core documentation quality and depth carry it (40% of my rubric), value is excellent at the Core tier (20%), usability is the best thing about it (20%), support and ecosystem are solid with live support and a real if modest integration story (10%), and reliability signals are strong: SOC 2 Type II, consistent 4.5-plus third-party ratings, and the same mild, fixable complaints everywhere rather than red flags (10%). If you are a solo or small-practice clinician charting after hours, this is the first tool I would put in your hands. If you run a health system's EHR strategy, look in the enterprise tier instead.

Sources

• https://getfreed.ai/pricing
• https://help.getfreed.ai/en/articles/9242518-freed-pricing
• https://www.getfreed.ai/
• https://try.getfreed.ai/
• https://www.getfreed.ai/ehr-push
• https://www.getfreed.ai/press/freed-unveils-ehr-push-one-click-ai-note-transfer-into-any-web-based-ehr
• https://www.getfreed.ai/resources/how-to-use-ehr-push
• https://www.getfreed.ai/lp/clinical-notes-software
• https://litmustools.com/review/freed
• https://recatools.com/ai-directory/freed-ai
• https://denture-id.com/product/freed
• https://trytwofold.com/blog/best-reviewed-ai-scribe-clinicians