Infermedica vs Freed
A detailed comparison to help you choose between Infermedica and Freed.
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Verdict: Freed wins
Freed scores 4.3/5, edging out Infermedica at 3.9/5. Solo clinicians, NPs and PAs in small or independent practices who want to stop charting after hours and need a note in their browser-based EHR the same day.
Infermedica AI symptom checker and medical guidance | Freed AI medical scribe for automated healthcare documentation | |
|---|---|---|
| Rating | 3.9 (1 review) | 4.3 (1 review) |
| Pricing Model | paid | paid |
| Starting Price | From $500/mo | From $99/mo |
| Best For | Healthcare organizations, insurers and digital-health platforms that need a certified, API-first triage and symptom-assessment engine to embed in their own patient front doors. | Solo clinicians, NPs and PAs in small or independent practices who want to stop charting after hours and need a note in their browser-based EHR the same day. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | api accessteam features | team featuresgdpr compliantapi access |
| Visit Infermedica → | Visit Freed → |
Infermedica
Pros
- + Form-based modality is CE-marked Class IIb medical device software under EU MDR 2017/745 and UK MHRA registered — a regulatory standing almost no competitor holds
- + Five-level triage output (emergency_ambulance through self_care) with alarming-symptom flags and evidence weighting that escalated my alarming test case while staying brief on a benign one
- + Two integration depths: stateful pre-built Platform API interviews (Triage, Intake, Follow-up) and a stateless Engine API for bespoke builds
- + 26 languages and three channels — chat with free-text understanding, voice for call centers, and structured form with body-avatar selection
- + Deterministic, explainable reasoning over a physician-verified knowledge base (160,000+ hours of clinician input claimed by the vendor) rather than open-ended LLM output
Cons
- - No public pricing, no free production tier, no self-serve trial — everything runs through demo and sales
- - Chat and voice modalities were not CE-marked at time of writing; only the form modality carries the Class IIb mark
- - Triage quality depends entirely on patient-reported evidence — misreported symptoms produce misrouted triage like any interview system
- - Organization-only product: no consumer app to buy, so individual clinicians cannot adopt it
- - Integration is a clinical-design project — connecting triage levels to real care capacity is left to the deploying organization
Freed
Pros
- + Cheapest credible entry among well-reviewed scribes: $39/mo Starter, $79/mo unlimited Core, 7-day trial with no credit card (getfreed.ai/pricing)
- + In my two simulated visits the ambient capture returned a mostly finished SOAP note with light editing — occasional medication-spelling fixes, no invented findings
- + EHR Push installs as a Chrome extension in under a minute and moves notes into athenahealth, Practice Fusion, eClinicalWorks, Tebra, Elation and other browser-based EHRs without IT involvement
- + Specialty-specific templates plus a Core-tier template builder keep a psych intake from coming out shaped like a peds visit
- + Clear compliance posture: HIPAA/HITECH, SOC 2 Type II, TLS 1.2–1.3 encryption, and a signed BAA
Cons
- - EHR Push is one-way text transfer — no bidirectional write-back, no discrete data mapping, no CDI workflow
- - No free plan after the 7-day trial; group features and pricing for teams are custom-quote only
- - ICD-10/CPT/E-M coding suggestions are a starting point, not audit-proof coding for revenue-cycle scrutiny
- - Output quality degrades with poor audio; reviewers report occasional medication-spelling fixes and slight note-style drift between encounters
- - Not a dental or specialty-charting tool (no tooth/perio charting, no CDT codes) and no HITRUST certification for enterprise checklists
Frequently Asked Questions
Which is better, Infermedica or Freed?▼
Freed scores higher at 4.3/5 vs 3.9/5 for Infermedica, making it the better-rated option in our comparison.
What is the difference between Infermedica and Freed?▼
Infermedica: Infermedica provides clinical triage and symptom assessment through chat, voice or a call centre, guiding patients to the right level of care. Freed: AI-powered medical scribe that automates healthcare documentation with real-time transcription, HIPAA compliance, and EHR integration for clinicians.
Is Infermedica or Freed more affordable?▼
Infermedica starts at €500/mo, Freed starts at €99/mo. Check the comparison table above for current pricing.
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