Hiver AI vs Gorgias
A detailed comparison to help you choose between Hiver AI and Gorgias.
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Verdict: Gorgias wins
Gorgias scores 4.0/5, edging out Hiver AI at 3.8/5. Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing.
Hiver AI AI customer service inside Gmail | Gorgias AI helpdesk built for e-commerce | |
|---|---|---|
| Rating | 3.8 (1 review) | 4.0 (1 review) |
| Pricing Model | freemium | paid |
| Starting Price | Free tier available | From $10/mo |
| Best For | Small teams that run support out of Gmail and want shared inboxes, ticketing and unmetered AI assistance without migrating to a separate helpdesk platform. | Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierteam featuresbrowser extension | team features |
| Visit Hiver AI → | Visit Gorgias → |
Hiver AI
Pros
- + Zero-migration adoption: in my testing agents worked entirely inside Gmail with assignment and collision detection in the sidebar
- + AI is included in the seat price with no per-resolution or per-conversation metering — a real cost advantage over metered rivals
- + Individual-to-Shared automation moves known customers' emails from personal inboxes into shared queues automatically
- + Clear tiering at $25/$55/$85 annual with a 7-day Elite trial and no credit card
- + AI QA on Elite scores team responses and surfaces coaching gaps, which few tools at this price include at all
Cons
- - Hiver in Gmail is Google-only — no Microsoft support, and non-email channels push you to Omni or integrations
- - Growth caps at 10 users and 2 shared inboxes; SLAs and CSAT need Pro; skill-based routing and SSO sit on Elite
- - Headline AI features — customer intelligence, AI Help Center Builder, Knowledge Gaps — are marked coming soon and not yet purchasable
- - Two different products (Hiver in Gmail and Hiver Omni) share one price ladder, which makes the buying decision easy to get wrong
- - Smaller integration and consultant ecosystem than the Zendesk or Intercom universe
Gorgias
Pros
- + Order history, tracking and refunds sit inside the ticket; I acted on Shopify orders without leaving the inbox in my test
- + Unlimited user seats on every plan above Starter, so seasonal staff do not inflate the bill
- + AI Agent is billed per resolved interaction ($0.90 on most plans) and only charges what it closed alone
- + Revenue statistics attribute sales to support conversations, with attribution events firing correctly in my sandbox
- + Shopify-backed ecosystem: Shopify is an investor and the integration depth reflects it
Cons
- - Ecommerce-only data model; poor fit outside online retail
- - Automated replies count as billable tickets, so the helpdesk meter rises with automation
- - Two separate meters (helpdesk tickets + AI interactions) with overage on both during peaks
- - Gorgias's own pages disagree on included AI interaction counts (30 vs 90-2,500 depending on plan)
- - Policy-edge tickets (out-of-window returns in my test) always hand off to humans rather than resolving
Frequently Asked Questions
Which is better, Hiver AI or Gorgias?▼
Gorgias scores higher at 4.0/5 vs 3.8/5 for Hiver AI, making it the better-rated option in our comparison.
What is the difference between Hiver AI and Gorgias?▼
Hiver AI: Customer service tool that runs entirely within Gmail, adding shared inboxes, AI summaries, and automation without a new platform. Gorgias: Gorgias is a helpdesk built for online stores that brings email, chat, social and SMS into one inbox, with AI agents answering common shopper questions. It plugs into Shopify and other ecommerce platforms.
Is Hiver AI or Gorgias more affordable?▼
Hiver AI starts at €0/mo, Gorgias starts at €10/mo. Check the comparison table above for current pricing.
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