Hiver AI vs Gorgias
A detailed comparison to help you choose between Hiver AI and Gorgias.
Hiver AI AI customer service inside Gmail | Gorgias AI helpdesk built for e-commerce | |
|---|---|---|
| Rating | 4.3 (189 reviews) | 4.9 (456 reviews) |
| Pricing Model | freemium | paid |
| Starting Price | Free tier available | From €10/mo |
| Best For | Small teams that live in Gmail wanting shared inboxes and AI without switching tools | E-commerce brands running support through Shopify or BigCommerce |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierteam featuresbrowser extension | team features |
| Visit Hiver AI → | Visit Gorgias → |
Hiver AI
Pros
- + Works inside Gmail
- + Zero migration required
- + AI email categorization
Cons
- - Gmail only
- - Limited beyond Gmail use case
Gorgias
Pros
- + Best-in-class Shopify integration
- + AI ticket automation
- + Revenue tracking per ticket
Cons
- - E-commerce focused only
- - Ticket-based pricing
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