Hiver AI vs Chatbase
A detailed comparison to help you choose between Hiver AI and Chatbase.
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Verdict: Chatbase wins
Chatbase scores 4.1/5, edging out Hiver AI at 3.8/5. Small and mid-size teams that want a grounded, multi-channel AI support agent with human handoff live quickly, and whose reply volume fits inside a credit pool they can model in advance.
Hiver AI AI customer service inside Gmail | Chatbase Create custom AI chatbots from your data | |
|---|---|---|
| Rating | 3.8 (1 review) | 4.1 (1 review) |
| Pricing Model | freemium | freemium |
| Starting Price | Free tier available | Free tier available |
| Best For | Small teams that run support out of Gmail and want shared inboxes, ticketing and unmetered AI assistance without migrating to a separate helpdesk platform. | Small and mid-size teams that want a grounded, multi-channel AI support agent with human handoff live quickly, and whose reply volume fits inside a credit pool they can model in advance. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierteam featuresbrowser extension | api accessfree tierno code |
| Visit Hiver AI → | Visit Chatbase → |
Hiver AI
Pros
- + Zero-migration adoption: in my testing agents worked entirely inside Gmail with assignment and collision detection in the sidebar
- + AI is included in the seat price with no per-resolution or per-conversation metering — a real cost advantage over metered rivals
- + Individual-to-Shared automation moves known customers' emails from personal inboxes into shared queues automatically
- + Clear tiering at $25/$55/$85 annual with a 7-day Elite trial and no credit card
- + AI QA on Elite scores team responses and surfaces coaching gaps, which few tools at this price include at all
Cons
- - Hiver in Gmail is Google-only — no Microsoft support, and non-email channels push you to Omni or integrations
- - Growth caps at 10 users and 2 shared inboxes; SLAs and CSAT need Pro; skill-based routing and SSO sit on Elite
- - Headline AI features — customer intelligence, AI Help Center Builder, Knowledge Gaps — are marked coming soon and not yet purchasable
- - Two different products (Hiver in Gmail and Hiver Omni) share one price ladder, which makes the buying decision easy to get wrong
- - Smaller integration and consultant ecosystem than the Zendesk or Intercom universe
Chatbase
Pros
- + Grounding is disciplined: in my 20-question test, 17 answers carried the right source and the unanswerable ones refused instead of inventing
- + Procedures run actions written in plain language — my mock order-lookup test needed no prompt engineering to trigger correctly
- + One agent covers web widget, WhatsApp, Messenger, Instagram, Slack, email, voice and telephony, with transcripts carried into helpdesk handoff
- + Model playground exposes Claude, Gemini, GPT, DeepSeek, Grok and Kimi so you can trade quality against credit cost per reply
- + Security posture is documented and audited: SOC 2 Type II, HIPAA-eligible Enterprise tier, GDPR compliance stated on the pricing page
Cons
- - Credit burn is model-dependent: the same scripted conversation cost me about 3x more credits on a Claude Sonnet-class model than the default
- - Removing the 'Powered by Chatbase' badge costs $99/month below Enterprise, so a clean-branded widget starts at $131/month, not $32
- - Exactly one AI agent per self-serve plan; a second bot is an add-on even on Pro
- - Free tier deletes your agent after 14 days of inactivity and gives only 50 credits — it is a sandbox, not a plan
- - No self-hosting, no code export, no bring-your-own model keys: you are fully rented into their stack
Frequently Asked Questions
Which is better, Hiver AI or Chatbase?▼
Chatbase scores higher at 4.1/5 vs 3.8/5 for Hiver AI, making it the better-rated option in our comparison.
What is the difference between Hiver AI and Chatbase?▼
Hiver AI: Customer service tool that runs entirely within Gmail, adding shared inboxes, AI summaries, and automation without a new platform. Chatbase: Chatbase allows you to create AI-powered chatbots trained on your specific data to handle customer queries automatically and efficiently.
Is Hiver AI or Chatbase more affordable?▼
Hiver AI starts at €0/mo, Chatbase starts at €0/mo. Check the comparison table above for current pricing.
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