Hiver AI vs Botpress
A detailed comparison to help you choose between Hiver AI and Botpress.
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Verdict: Botpress wins
Botpress scores 3.9/5, edging out Hiver AI at 3.8/5. Customer-support teams buying a cloud AI-agent platform with helpdesk features and predictable per-conversation pricing — who neither need nor expect self-hosting.
Hiver AI AI customer service inside Gmail | Botpress Build, deploy, and analyze AI chatbots | |
|---|---|---|
| Rating | 3.8 (1 review) | 3.9 (1 review) |
| Pricing Model | freemium | freemium |
| Starting Price | Free tier available | Free tier available |
| Best For | Small teams that run support out of Gmail and want shared inboxes, ticketing and unmetered AI assistance without migrating to a separate helpdesk platform. | Customer-support teams buying a cloud AI-agent platform with helpdesk features and predictable per-conversation pricing — who neither need nor expect self-hosting. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierteam featuresbrowser extension | free tieropen sourceno code |
| Visit Hiver AI → | Visit Botpress → |
Hiver AI
Pros
- + Zero-migration adoption: in my testing agents worked entirely inside Gmail with assignment and collision detection in the sidebar
- + AI is included in the seat price with no per-resolution or per-conversation metering — a real cost advantage over metered rivals
- + Individual-to-Shared automation moves known customers' emails from personal inboxes into shared queues automatically
- + Clear tiering at $25/$55/$85 annual with a 7-day Elite trial and no credit card
- + AI QA on Elite scores team responses and surfaces coaching gaps, which few tools at this price include at all
Cons
- - Hiver in Gmail is Google-only — no Microsoft support, and non-email channels push you to Omni or integrations
- - Growth caps at 10 users and 2 shared inboxes; SLAs and CSAT need Pro; skill-based routing and SSO sit on Elite
- - Headline AI features — customer intelligence, AI Help Center Builder, Knowledge Gaps — are marked coming soon and not yet purchasable
- - Two different products (Hiver in Gmail and Hiver Omni) share one price ladder, which makes the buying decision easy to get wrong
- - Smaller integration and consultant ecosystem than the Zendesk or Intercom universe
Botpress
Pros
- + Conversation-based pricing is legible and forecastable — Plus works out to $0.60 per included conversation before packs, and the FAQ is candid about counting rules
- + AI (LLM) spend is included at $0.10 per conversation rather than marked up, with $25/$150 monthly AI allowances on Plus/Team
- + One product suite with identical pricing across Studio, Desk, Viber and the ADK — no SKU maze
- + Support-product depth beyond a bot builder: Help Center with custom domain, white-label webchat, team analytics, routing and RBAC
- + Enterprise track adds uptime SLA, dedicated support engineer, security review and the voice channel
Cons
- - The open-source self-hosted product is officially sunset (v12) — no downloads or new deployments; cloud-only for new users
- - Emulator conversations count against your quota, and 3 minutes of voice equals 1 conversation — cost traps for the unprepared
- - Plus is $150/month billed annually (reports say annual-only on paid plans) and Free stops hard at 100 conversations with no overages
- - Auto-recharge on conversation packs cannot be turned off — no hard spend cap
- - Documentation gaps and a community split between legacy v12 and Cloud make troubleshooting slower than it should be
Frequently Asked Questions
Which is better, Hiver AI or Botpress?▼
Botpress scores higher at 3.9/5 vs 3.8/5 for Hiver AI, making it the better-rated option in our comparison.
What is the difference between Hiver AI and Botpress?▼
Hiver AI: Customer service tool that runs entirely within Gmail, adding shared inboxes, AI summaries, and automation without a new platform. Botpress: Botpress is a platform for building, deploying and monitoring AI agents and chatbots, mainly for customer support. It offers a visual builder plus code, and connects to channels such as websites, WhatsApp and Slack.
Is Hiver AI or Botpress more affordable?▼
Hiver AI starts at €0/mo, Botpress starts at €0/mo. Check the comparison table above for current pricing.
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