Gorgias vs Hiver AI
A detailed comparison to help you choose between Gorgias and Hiver AI.
Gorgias AI helpdesk built for e-commerce | Hiver AI AI customer service inside Gmail | |
|---|---|---|
| Rating | 4.9 (456 reviews) | 4.3 (189 reviews) |
| Pricing Model | paid | freemium |
| Starting Price | From €10/mo | Free tier available |
| Best For | E-commerce brands running support through Shopify or BigCommerce | Small teams that live in Gmail wanting shared inboxes and AI without switching tools |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | team features | free tierteam featuresbrowser extension |
| Visit Gorgias → | Visit Hiver AI → |
Gorgias
Pros
- + Best-in-class Shopify integration
- + AI ticket automation
- + Revenue tracking per ticket
Cons
- - E-commerce focused only
- - Ticket-based pricing
Hiver AI
Pros
- + Works inside Gmail
- + Zero migration required
- + AI email categorization
Cons
- - Gmail only
- - Limited beyond Gmail use case
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