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What Is Agentforce and How Businesses Use AI Agents | Dreamforce 2024
About this video
Agentforce is Salesforce’s new platform for building and customizing AI agents that help businesses work smarter. In this video, we explain what Agentforce is, how it works, and why it matters for customer success. Agentforce agents are designed to take on real tasks. A Service Agent can deflect routine cases, resolve customer inquiries conversationally, and escalate complex issues when needed. A Sales Agent can nurture leads, respond to questions, and even schedule meetings, helping teams stay
About Salesforce
AI-powered CRM platform for smarter business growth
Enterprise CRM platform with integrated predictive and generative AI capabilities to boost sales, marketing, and customer service efficiency.
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