Yuma AI vs Gorgias
A detailed comparison to help you choose between Yuma AI and Gorgias.
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Verdict: Gorgias wins
Gorgias scores 4.0/5, edging out Yuma AI at 3.9/5. Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing.
Yuma AI AI-powered customer support that handles tickets and chats automatically | Gorgias AI helpdesk built for e-commerce | |
|---|---|---|
| Rating | 3.9 (1 review) | 4.0 (1 review) |
| Pricing Model | paid | paid |
| Starting Price | From $300/mo | From $10/mo |
| Best For | Ecommerce brands on Shopify running Gorgias, Zendesk or Kustomer with high volumes of WISMO, returns and subscription tickets who want autonomous resolution inside their existing helpdesk rather than a platform migration. | Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | team featuresapi access | team features |
| Visit Yuma AI → | Visit Gorgias → |
Yuma AI
Pros
- + In my testing the guardrails held: requests past the configured policy limits (out-of-window refunds, discount demands) escalated to a human with full context instead of improvising
- + Helpdesk-native operation means no ticket migration — the agent works existing Gorgias/Zendesk/Kustomer queues and starts on a narrow slice of eligible tickets
- + Outcome-based pricing charges only for fully resolved tickets, not for messages or escalations, which aligns cost with actual work done
- + Deep commerce integrations (Shopify, Recharge, Loop, ShipStation, AfterShip and more) let the agent take real actions — refunds, address edits, labels — not just answer questions
- + Guided rollout with a dedicated account team and a 30-day trial on real ticket data lowers the risk of a bad first month
Cons
- - Knowledge-base quality governs everything: in my testing, ambiguous documentation produced confident but inconsistent answers until I fixed the source text
- - Pricing transparency is thin — quote-based beyond the Shopify App Store anchors ($850/$1,200 per month at time of writing), with overage fees on automated tickets
- - Ecommerce-only: no voice channel, no workforce management, no fit for B2B or non-commerce support operations
- - Automation rates depend on how much policy you hand over; tight limits on refunds and discounts meaningfully lower the resolution rate
- - Young company (2023, YC W2023, $5M raised) — vendor-published automation figures like 89% come from managed case studies, not independent benchmarks
Gorgias
Pros
- + Order history, tracking and refunds sit inside the ticket; I acted on Shopify orders without leaving the inbox in my test
- + Unlimited user seats on every plan above Starter, so seasonal staff do not inflate the bill
- + AI Agent is billed per resolved interaction ($0.90 on most plans) and only charges what it closed alone
- + Revenue statistics attribute sales to support conversations, with attribution events firing correctly in my sandbox
- + Shopify-backed ecosystem: Shopify is an investor and the integration depth reflects it
Cons
- - Ecommerce-only data model; poor fit outside online retail
- - Automated replies count as billable tickets, so the helpdesk meter rises with automation
- - Two separate meters (helpdesk tickets + AI interactions) with overage on both during peaks
- - Gorgias's own pages disagree on included AI interaction counts (30 vs 90-2,500 depending on plan)
- - Policy-edge tickets (out-of-window returns in my test) always hand off to humans rather than resolving
Frequently Asked Questions
Which is better, Yuma AI or Gorgias?▼
Gorgias scores higher at 4.0/5 vs 3.9/5 for Yuma AI, making it the better-rated option in our comparison.
What is the difference between Yuma AI and Gorgias?▼
Yuma AI: Yuma AI runs support agents for ecommerce brands that resolve tickets and chats across channels and hand off to a human when needed. Gorgias: Gorgias is a helpdesk built for online stores that brings email, chat, social and SMS into one inbox, with AI agents answering common shopper questions. It plugs into Shopify and other ecommerce platforms.
Is Yuma AI or Gorgias more affordable?▼
Yuma AI starts at €300/mo, Gorgias starts at €10/mo. Check the comparison table above for current pricing.
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