Voiceflow vs Gorgias
A detailed comparison to help you choose between Voiceflow and Gorgias.
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Verdict: Gorgias wins
Gorgias scores 4.0/5, edging out Voiceflow at 3.9/5. Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing.
Voiceflow Build AI agents and chatbots without code | Gorgias AI helpdesk built for e-commerce | |
|---|---|---|
| Rating | 3.9 (1 review) | 4.0 (1 review) |
| Pricing Model | freemium | paid |
| Starting Price | Free tier available | From $10/mo |
| Best For | CX and product teams shipping production support agents in chat and voice who need visual design, multi-environment deployment and any-LLM orchestration — and who are comfortable with credit-based, partly quote-driven pricing. | Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierno codeteam features | team features |
| Visit Voiceflow → | Visit Gorgias → |
Voiceflow
Pros
- + Canvas debugging is excellent — turn-by-turn block and variable visibility cut my iteration loop materially versus webhook testing
- + Production-shaped platform: development → staging → production environments, observability and resolution analytics built in
- + Model-agnostic LLM steps with Business-tier fallback models — no lock-in to one provider
- + Covers both chat and voice telephony in one pipeline, with one phone number per workspace included
- + Agency features (multi-client workspaces, white-labelling, client handoff) are first-class, not add-ons
Cons
- - Public price list removed — the site is quote/calculation-driven and pricing only appears inside the dashboard after signup
- - Free plan is a one-time credit grant that does not renew (per official billing docs) — a trial, not a tier
- - Four-variable bills: plan fee, editor seats, phone numbers and concurrent-call caps, all on top of credit usage
- - Voice burns credits roughly ten times faster than chat per third-party cost breakdowns — pilots get expensive quietly
- - Overkill for simple bots, and reported Pro/Business prices ($60/$150 per editor) are unconfirmed by the vendor today
Gorgias
Pros
- + Order history, tracking and refunds sit inside the ticket; I acted on Shopify orders without leaving the inbox in my test
- + Unlimited user seats on every plan above Starter, so seasonal staff do not inflate the bill
- + AI Agent is billed per resolved interaction ($0.90 on most plans) and only charges what it closed alone
- + Revenue statistics attribute sales to support conversations, with attribution events firing correctly in my sandbox
- + Shopify-backed ecosystem: Shopify is an investor and the integration depth reflects it
Cons
- - Ecommerce-only data model; poor fit outside online retail
- - Automated replies count as billable tickets, so the helpdesk meter rises with automation
- - Two separate meters (helpdesk tickets + AI interactions) with overage on both during peaks
- - Gorgias's own pages disagree on included AI interaction counts (30 vs 90-2,500 depending on plan)
- - Policy-edge tickets (out-of-window returns in my test) always hand off to humans rather than resolving
Frequently Asked Questions
Which is better, Voiceflow or Gorgias?▼
Gorgias scores higher at 4.0/5 vs 3.9/5 for Voiceflow, making it the better-rated option in our comparison.
What is the difference between Voiceflow and Gorgias?▼
Voiceflow: Voiceflow is a platform for building, launching and managing chat and voice AI agents for customer support and customer experience teams, without heavy coding. Gorgias: Gorgias is a helpdesk built for online stores that brings email, chat, social and SMS into one inbox, with AI agents answering common shopper questions. It plugs into Shopify and other ecommerce platforms.
Is Voiceflow or Gorgias more affordable?▼
Voiceflow starts at €0/mo, Gorgias starts at €10/mo. Check the comparison table above for current pricing.
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