Tidio vs Gorgias
A detailed comparison to help you choose between Tidio and Gorgias.
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Verdict: Gorgias wins
Gorgias scores 4.0/5, edging out Tidio at 3.7/5. Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing.
Tidio AI customer service for small businesses | Gorgias AI helpdesk built for e-commerce | |
|---|---|---|
| Rating | 3.7 (1 review) | 4.0 (1 review) |
| Pricing Model | freemium | paid |
| Starting Price | Free tier available | From $10/mo |
| Best For | Small online stores with a few hundred support conversations a month that want to automate the repetitive half without buying an enterprise suite. | Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierno code | team features |
| Visit Tidio → | Visit Gorgias → |
Tidio
Pros
- + 50 free Lyro conversations and a 50-conversation free plan mean you can test on real tickets before paying anything
- + Lyro refused to answer outside its supplied content in my test rather than inventing answers
- + Multiple questions inside one conversation are not charged extra
- + Lyro works as a stand-alone add-on on Zendesk, Salesforce, Intercom and 20+ other platforms, so you can keep your helpdesk
- + Self-serve setup: site scraper and FAQ import got me from signup to a working agent in under an hour
Cons
- - Three separate meters (helpdesk conversations, Lyro conversations from $32.50/mo, Flows from $24.17/mo) stack into the real bill
- - No actions like refunds or order edits out of the box; deep workflow automation needs Flows or the custom product
- - Automatic chat assignment, departments and custom branding are locked behind Growth and Plus ($749/mo)
- - Per-conversation rates are inconsistent across the site: $0.50 advertised on the AI page vs about $0.65 at the entry tier
- - Basic reporting below Growth makes it hard to audit what Lyro actually resolved
Gorgias
Pros
- + Order history, tracking and refunds sit inside the ticket; I acted on Shopify orders without leaving the inbox in my test
- + Unlimited user seats on every plan above Starter, so seasonal staff do not inflate the bill
- + AI Agent is billed per resolved interaction ($0.90 on most plans) and only charges what it closed alone
- + Revenue statistics attribute sales to support conversations, with attribution events firing correctly in my sandbox
- + Shopify-backed ecosystem: Shopify is an investor and the integration depth reflects it
Cons
- - Ecommerce-only data model; poor fit outside online retail
- - Automated replies count as billable tickets, so the helpdesk meter rises with automation
- - Two separate meters (helpdesk tickets + AI interactions) with overage on both during peaks
- - Gorgias's own pages disagree on included AI interaction counts (30 vs 90-2,500 depending on plan)
- - Policy-edge tickets (out-of-window returns in my test) always hand off to humans rather than resolving
Frequently Asked Questions
Which is better, Tidio or Gorgias?▼
Gorgias scores higher at 4.0/5 vs 3.7/5 for Tidio, making it the better-rated option in our comparison.
What is the difference between Tidio and Gorgias?▼
Tidio: Tidio is a customer service platform for small and midsize businesses that combines live chat with Lyro, an AI agent that answers customer questions and helps turn chats into sales. Gorgias: Gorgias is a helpdesk built for online stores that brings email, chat, social and SMS into one inbox, with AI agents answering common shopper questions. It plugs into Shopify and other ecommerce platforms.
Is Tidio or Gorgias more affordable?▼
Tidio starts at €0/mo, Gorgias starts at €10/mo. Check the comparison table above for current pricing.
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