Tidio vs Chatbase
A detailed comparison to help you choose between Tidio and Chatbase.
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Verdict: Chatbase wins
Chatbase scores 4.1/5, edging out Tidio at 3.7/5. Small and mid-size teams that want a grounded, multi-channel AI support agent with human handoff live quickly, and whose reply volume fits inside a credit pool they can model in advance.
Tidio AI customer service for small businesses | Chatbase Create custom AI chatbots from your data | |
|---|---|---|
| Rating | 3.7 (1 review) | 4.1 (1 review) |
| Pricing Model | freemium | freemium |
| Starting Price | Free tier available | Free tier available |
| Best For | Small online stores with a few hundred support conversations a month that want to automate the repetitive half without buying an enterprise suite. | Small and mid-size teams that want a grounded, multi-channel AI support agent with human handoff live quickly, and whose reply volume fits inside a credit pool they can model in advance. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierno code | api accessfree tierno code |
| Visit Tidio → | Visit Chatbase → |
Tidio
Pros
- + 50 free Lyro conversations and a 50-conversation free plan mean you can test on real tickets before paying anything
- + Lyro refused to answer outside its supplied content in my test rather than inventing answers
- + Multiple questions inside one conversation are not charged extra
- + Lyro works as a stand-alone add-on on Zendesk, Salesforce, Intercom and 20+ other platforms, so you can keep your helpdesk
- + Self-serve setup: site scraper and FAQ import got me from signup to a working agent in under an hour
Cons
- - Three separate meters (helpdesk conversations, Lyro conversations from $32.50/mo, Flows from $24.17/mo) stack into the real bill
- - No actions like refunds or order edits out of the box; deep workflow automation needs Flows or the custom product
- - Automatic chat assignment, departments and custom branding are locked behind Growth and Plus ($749/mo)
- - Per-conversation rates are inconsistent across the site: $0.50 advertised on the AI page vs about $0.65 at the entry tier
- - Basic reporting below Growth makes it hard to audit what Lyro actually resolved
Chatbase
Pros
- + Grounding is disciplined: in my 20-question test, 17 answers carried the right source and the unanswerable ones refused instead of inventing
- + Procedures run actions written in plain language — my mock order-lookup test needed no prompt engineering to trigger correctly
- + One agent covers web widget, WhatsApp, Messenger, Instagram, Slack, email, voice and telephony, with transcripts carried into helpdesk handoff
- + Model playground exposes Claude, Gemini, GPT, DeepSeek, Grok and Kimi so you can trade quality against credit cost per reply
- + Security posture is documented and audited: SOC 2 Type II, HIPAA-eligible Enterprise tier, GDPR compliance stated on the pricing page
Cons
- - Credit burn is model-dependent: the same scripted conversation cost me about 3x more credits on a Claude Sonnet-class model than the default
- - Removing the 'Powered by Chatbase' badge costs $99/month below Enterprise, so a clean-branded widget starts at $131/month, not $32
- - Exactly one AI agent per self-serve plan; a second bot is an add-on even on Pro
- - Free tier deletes your agent after 14 days of inactivity and gives only 50 credits — it is a sandbox, not a plan
- - No self-hosting, no code export, no bring-your-own model keys: you are fully rented into their stack
Frequently Asked Questions
Which is better, Tidio or Chatbase?▼
Chatbase scores higher at 4.1/5 vs 3.7/5 for Tidio, making it the better-rated option in our comparison.
What is the difference between Tidio and Chatbase?▼
Tidio: Tidio is a customer service platform for small and midsize businesses that combines live chat with Lyro, an AI agent that answers customer questions and helps turn chats into sales. Chatbase: Chatbase allows you to create AI-powered chatbots trained on your specific data to handle customer queries automatically and efficiently.
Is Tidio or Chatbase more affordable?▼
Tidio starts at €0/mo, Chatbase starts at €0/mo. Check the comparison table above for current pricing.
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