Backstory vs Avoma
A detailed comparison to help you choose between Backstory and Avoma.
🏆
Verdict: Avoma wins
Avoma scores 4.0/5, edging out Backstory at 3.8/5. Sales and revenue teams that want meeting notes written into the CRM automatically and coaching signals from calls, without enterprise call-intelligence prices.
Backstory AI revenue intelligence for enterprise sales | Avoma AI meeting assistant for notes, scheduling and coaching | |
|---|---|---|
| Rating | 3.8 (1 review) | 4.0 (1 review) |
| Pricing Model | paid | freemium |
| Starting Price | From $1000/mo | Free tier available |
| Best For | Enterprise sales organisations with roughly 50-plus reps on Salesforce and RevOps support that want automatic activity capture feeding direct answers about deal risk, momentum and next actions. | Sales and revenue teams that want meeting notes written into the CRM automatically and coaching signals from calls, without enterprise call-intelligence prices. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | ssoteam features | free tierteam features |
| Visit Backstory → | Visit Avoma → |
Backstory
Pros
- + Automated activity capture is genuinely excellent — in my reconciliation test it removed manual Salesforce logging almost entirely
- + Native MCP server (Claude, ChatGPT, Microsoft Copilot, Gemini, n8n) returns full deal context inside the AI tools teams already use
- + Single-threaded deal flags and stakeholder coverage maps surfaced relationship risks no stage field recorded
- + Usage-based pricing with unlimited viewers beats per-seat pricing for wide rollouts — you pay for connected people and answers consumed
- + Deep enterprise ecosystem: Salesforce, Dynamics, Oracle, Outreach, Salesloft, Slack, Zoom and more, with G2 at 4.5/5 across 630 reviews
Cons
- - Implementation-heavy: months of configuration plus admin and RevOps ownership before the answers are trustworthy
- - Quote-only pricing with no published numbers; buyers report seat expansion surprising budgets after pilots
- - Output quality degrades quietly with poor CRM hygiene and partial adoption — capture errors are opaque when account hierarchy is messy
- - Fit is enterprise-only: without roughly 50-plus reps and a Salesforce backbone you pay for platform you won't use
- - Reviewers ask for faster near-real-time reporting, more customisable analytics and stronger human validation of AI recommendations
Avoma
Pros
- + Auto-save notes to CRM records and dialer integration are included even on the $19 Startup tier — not gated behind add-ons
- + Only recorder seats are billed; viewers and collaborators are free, which cut my sample 12-person team price to 8 seats
- + Published, readable pricing: $19/$24/$39 tiers plus $29 Conversation and Revenue Intelligence and $19 Lead Router add-ons (annual, at time of writing)
- + 14-day trial is genuinely unrestricted with all add-ons enabled, per the pricing page
- + Topic-structured summaries and Ask Avoma queries returned correct specifics on commitments and objections in my sample calls
Cons
- - Full sales stack (Organization + all add-ons) reaches $101/recorder seat/month billed annually — closer to rivals than the headline suggests
- - Non-sales teams pay for a lot of sales machinery; setup of CRM mapping, topic taxonomies and routing rules takes real ownership
- - Startup caps at 25 paid seats, Organization at 100, Enterprise requires 10 seats minimum and annual billing only
- - "Unlimited transcription and notes" has no published fair-use asterisk — get heavy-usage terms in writing
- - Translation is listed on Organization but the supported-language list is not published on the pricing page
Frequently Asked Questions
Which is better, Backstory or Avoma?▼
Avoma scores higher at 4.0/5 vs 3.8/5 for Backstory, making it the better-rated option in our comparison.
What is the difference between Backstory and Avoma?▼
Backstory: Backstory is an AI revenue platform for sales teams that analyzes meetings, emails and CRM data to show which deals are real, which are at risk and what to do next. Avoma: Avoma records and transcribes meetings, writes the notes, updates the CRM and coaches sales teams from the calls.
Is Backstory or Avoma more affordable?▼
Backstory starts at €1000/mo, Avoma starts at €0/mo. Check the comparison table above for current pricing.
Stay in the loop
Get weekly updates on the best new AI tools, deals, and comparisons.
No spam. Unsubscribe anytime.