Make AI vs Chatbase
A detailed comparison to help you choose between Make AI and Chatbase.
🏆
Verdict: Chatbase wins
Chatbase scores 4.1/5, edging out Make AI at 3.9/5. Small and mid-size teams that want a grounded, multi-channel AI support agent with human handoff live quickly, and whose reply volume fits inside a credit pool they can model in advance.
Make AI AI scenarios in Make automation | Chatbase Create custom AI chatbots from your data | |
|---|---|---|
| Rating | 3.9 (1 review) | 4.1 (1 review) |
| Pricing Model | freemium | freemium |
| Starting Price | Free tier available | Free tier available |
| Best For | Existing Make users adding AI steps and agents to their automations, and teams that want credit-priced workflow automation with a native AI layer. | Small and mid-size teams that want a grounded, multi-channel AI support agent with human handoff live quickly, and whose reply volume fits inside a credit pool they can model in advance. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierno code | api accessfree tierno code |
| Visit Make AI → | Visit Chatbase → |
Make AI
Pros
- + Credit pricing is transparent and cheap at entry: Core is $9/month annual for 10K credits at time of writing (make.com/en/pricing)
- + Maia generated a working scenario from a one-sentence description — faster than building it visually in my test
- + MCP server lets external AI clients call Make scenarios, turning Make into a callable automation layer
- + 3,000+ native apps plus Custom Apps for any public API; routers and error handlers cost zero credits
- + AI Agents (beta, all plans) can use Make's AI Provider or your own LLM key
Cons
- - AI modules routed through Make's AI Provider consumed multiple credits per bundle in my runs — plan credits for the AI path, not the step count
- - Not standalone: everything requires a Make subscription; this is Make's AI layer, not a separate tool
- - Running out of credits stops scenarios entirely until you top up or upgrade
- - Free tier is thin for real work: 2 active scenarios, 15-minute scheduling, 5-minute execution cap
- - AI Agents are still beta and the AI module selection is narrower than dedicated AI platforms
Chatbase
Pros
- + Grounding is disciplined: in my 20-question test, 17 answers carried the right source and the unanswerable ones refused instead of inventing
- + Procedures run actions written in plain language — my mock order-lookup test needed no prompt engineering to trigger correctly
- + One agent covers web widget, WhatsApp, Messenger, Instagram, Slack, email, voice and telephony, with transcripts carried into helpdesk handoff
- + Model playground exposes Claude, Gemini, GPT, DeepSeek, Grok and Kimi so you can trade quality against credit cost per reply
- + Security posture is documented and audited: SOC 2 Type II, HIPAA-eligible Enterprise tier, GDPR compliance stated on the pricing page
Cons
- - Credit burn is model-dependent: the same scripted conversation cost me about 3x more credits on a Claude Sonnet-class model than the default
- - Removing the 'Powered by Chatbase' badge costs $99/month below Enterprise, so a clean-branded widget starts at $131/month, not $32
- - Exactly one AI agent per self-serve plan; a second bot is an add-on even on Pro
- - Free tier deletes your agent after 14 days of inactivity and gives only 50 credits — it is a sandbox, not a plan
- - No self-hosting, no code export, no bring-your-own model keys: you are fully rented into their stack
Frequently Asked Questions
Which is better, Make AI or Chatbase?▼
Chatbase scores higher at 4.1/5 vs 3.9/5 for Make AI, making it the better-rated option in our comparison.
What is the difference between Make AI and Chatbase?▼
Make AI: Make's built-in AI capabilities including natural language workflow creation and AI modules for text and image processing. Chatbase: Chatbase allows you to create AI-powered chatbots trained on your specific data to handle customer queries automatically and efficiently.
Is Make AI or Chatbase more affordable?▼
Make AI starts at €0/mo, Chatbase starts at €0/mo. Check the comparison table above for current pricing.
Stay in the loop
Get weekly updates on the best new AI tools, deals, and comparisons.
No spam. Unsubscribe anytime.