Kea vs Gorgias
A detailed comparison to help you choose between Kea and Gorgias.
🏆
Verdict: Gorgias wins
Gorgias scores 4.0/5, edging out Kea at 3.5/5. Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing.
Kea AI-powered voice recognition for customer interactions | Gorgias AI helpdesk built for e-commerce | |
|---|---|---|
| Rating | 3.5 (1 review) | 4.0 (1 review) |
| Pricing Model | freemium | paid |
| Starting Price | Free tier available | From $10/mo |
| Best For | Takeout-and-delivery-heavy multi-unit restaurant groups on Toast, Square or Clover that lose phone revenue to unanswered calls and want orders written straight into their POS. | Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierapi access | team features |
| Visit Kea → | Visit Gorgias → |
Kea
Pros
- + Menu fidelity held up in my modifier-heavy test calls — half-and-half toppings and doneness changes came through accurately, with no invented items
- + Orders write through to the POS and kitchen display (Toast, Square, Clover, Olo; 11+ integrations claimed) instead of landing as voicemail notes
- + Concurrency without busy signals plus kitchen-aware order throttling behaved sensibly under my simulated rush load
- + Call reporting surfaces missed-revenue and caller-question trends — the internal justification number operators actually need
- + Text AI (launched November 2025) extends the same ordering and payment brain to SMS on one menu model
Cons
- - Quote-only pricing: no published rates, no self-serve signup, no free tier — the catalogue's 'freemium' label does not match the vendor
- - Key metrics (99.3% order accuracy, $677/month recovered, 'unlimited calls') are vendor claims I could not independently verify
- - Order-taking centred: no reservations-first workflow, so full-service restaurants with booking-heavy phones are a poor fit
- - No public developer documentation or API surface of the kind technical teams expect
- - Small vendor (~79 employees) in a market contested by SoundHound, ConverseNow and platform bundlers like Popmenu
Gorgias
Pros
- + Order history, tracking and refunds sit inside the ticket; I acted on Shopify orders without leaving the inbox in my test
- + Unlimited user seats on every plan above Starter, so seasonal staff do not inflate the bill
- + AI Agent is billed per resolved interaction ($0.90 on most plans) and only charges what it closed alone
- + Revenue statistics attribute sales to support conversations, with attribution events firing correctly in my sandbox
- + Shopify-backed ecosystem: Shopify is an investor and the integration depth reflects it
Cons
- - Ecommerce-only data model; poor fit outside online retail
- - Automated replies count as billable tickets, so the helpdesk meter rises with automation
- - Two separate meters (helpdesk tickets + AI interactions) with overage on both during peaks
- - Gorgias's own pages disagree on included AI interaction counts (30 vs 90-2,500 depending on plan)
- - Policy-edge tickets (out-of-window returns in my test) always hand off to humans rather than resolving
Frequently Asked Questions
Which is better, Kea or Gorgias?▼
Gorgias scores higher at 4.0/5 vs 3.5/5 for Kea, making it the better-rated option in our comparison.
What is the difference between Kea and Gorgias?▼
Kea: AI-driven voice recognition platform that revolutionizes customer interactions through intelligent speech processing and automated responses. Gorgias: Gorgias is a helpdesk built for online stores that brings email, chat, social and SMS into one inbox, with AI agents answering common shopper questions. It plugs into Shopify and other ecommerce platforms.
Is Kea or Gorgias more affordable?▼
Kea starts at €0/mo, Gorgias starts at €10/mo. Check the comparison table above for current pricing.
Stay in the loop
Get weekly updates on the best new AI tools, deals, and comparisons.
No spam. Unsubscribe anytime.