Fin vs Gorgias
A detailed comparison to help you choose between Fin and Gorgias.
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Verdict: Fin wins
Fin scores 4.3/5, edging out Gorgias at 4.0/5. Support organizations with a decent knowledge base that want to automate first-contact resolution across channels and pay per resolved outcome rather than per seat.
Fin AI customer agent from Intercom | Gorgias AI helpdesk built for e-commerce | |
|---|---|---|
| Rating | 4.3 (1 review) | 4.0 (1 review) |
| Pricing Model | usage-based | paid |
| Starting Price | From $0.99/mo | From $10/mo |
| Best For | Support organizations with a decent knowledge base that want to automate first-contact resolution across channels and pay per resolved outcome rather than per seat. | Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | api accessteam features | team features |
| Visit Fin → | Visit Gorgias → |
Fin
Pros
- + Base setup took under an hour in my trial and started deflecting routine order/reset traffic immediately
- + Outcome-based pricing ($0.99 at time of writing) means paying for resolved conversations rather than seats
- + Simulations and regression tests caught answer drift after a knowledge update — the layer most competitors lack
- + Runs on any helpdesk (Salesforce, Zendesk and others) or as part of Intercom's own suite
Cons
- - A silent customer after an answer can count as a billable outcome — my audit found the meter's gaps concentrated exactly there
- - Accuracy ceiling is your documentation: a stale policy section produced a confident wrong composite answer in my tests
- - Cost scales with contact volume with no published flat-rate option
- - Full operational depth (CX Score, scorecards, monitors) sits in the $100/month Pro add-on at time of writing
Gorgias
Pros
- + Order history, tracking and refunds sit inside the ticket; I acted on Shopify orders without leaving the inbox in my test
- + Unlimited user seats on every plan above Starter, so seasonal staff do not inflate the bill
- + AI Agent is billed per resolved interaction ($0.90 on most plans) and only charges what it closed alone
- + Revenue statistics attribute sales to support conversations, with attribution events firing correctly in my sandbox
- + Shopify-backed ecosystem: Shopify is an investor and the integration depth reflects it
Cons
- - Ecommerce-only data model; poor fit outside online retail
- - Automated replies count as billable tickets, so the helpdesk meter rises with automation
- - Two separate meters (helpdesk tickets + AI interactions) with overage on both during peaks
- - Gorgias's own pages disagree on included AI interaction counts (30 vs 90-2,500 depending on plan)
- - Policy-edge tickets (out-of-window returns in my test) always hand off to humans rather than resolving
Frequently Asked Questions
Which is better, Fin or Gorgias?▼
Fin scores higher at 4.3/5 vs 4.0/5 for Gorgias, making it the better-rated option in our comparison.
What is the difference between Fin and Gorgias?▼
Fin: Fin is Intercom's AI customer agent, resolving support, sales and ecommerce conversations across channels on its own site at fin.ai. Gorgias: Gorgias is a helpdesk built for online stores that brings email, chat, social and SMS into one inbox, with AI agents answering common shopper questions. It plugs into Shopify and other ecommerce platforms.
Is Fin or Gorgias more affordable?▼
Fin starts at €0.99/mo, Gorgias starts at €10/mo. Check the comparison table above for current pricing.
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