Heap vs Eleos Health
A detailed comparison to help you choose between Heap and Eleos Health.
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Verdict: Eleos Health wins
Eleos Health scores 4.1/5, edging out Heap at 3.8/5. Community-based behavioral health and SUD organizations with 20+ clinicians that need documentation support and pre-submission compliance review inside an existing web-based EHR.
Heap Capture every user interaction automatically without code changes | Eleos Health AI-powered therapy insights through voice analysis | |
|---|---|---|
| Rating | 3.8 (1 review) | 4.1 (1 review) |
| Pricing Model | freemium | paid |
| Starting Price | Free tier available | From $99/mo |
| Best For | Product and UX teams that want questions answered retroactively without instrumentation planning and accept sales-gated pricing plus add-ons to complete the stack. | Community-based behavioral health and SUD organizations with 20+ clinicians that need documentation support and pre-submission compliance review inside an existing web-based EHR. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierteam featuresapi access | gdpr compliantapi accessteam features |
| Visit Heap → | Visit Eleos Health → |
Heap
Pros
- + Retroactive event definitions over auto-captured data: I defined a virtual event against existing interactions and it populated historically — no instrumentation ticket, no waiting for the next release
- + A real free plan covers evaluation properly: up to 10K monthly sessions with core charts, six months of history and SSO, where I built a working funnel and retention chart
- + Enrichment joins third-party firmographic data into captured events, and the free plan lists unlimited enrichment sources
- + The Sense assistant (Growth+) quantified impact on a conversion step I was investigating, cutting the manual comparison work
- + Contentsquare integration lets teams jump from a Heap funnel into zoning, replay and frustration signals in the parent platform
Cons
- - Session replay, error analysis and heatmaps are a paid add-on (Experience Analytics) rather than included, while Mixpanel and Amplitude bundle 10K replays on free plans
- - Auto-capture noise is structural: the first sessions I analyzed were mostly event-sorting overhead before the data became legible
- - No published pricing beyond the free plan — Growth shows a signup estimate and Pro/Premier are sales conversations, which I could not verify to a current number
- - Free plan caps at 6 months of data history and 10K monthly sessions; sessions are also the wrong billing unit for high-traffic content sites
- - EU data residency and region-specific storage are Premier-only, which rules out the lower tiers for some European buyers
Eleos Health
Pros
- + EHR-agnostic browser-extension deployment means no API or HL7 integration project — in my walkthrough it sat on top of a web-based EHR with no custom build.
- + Compliance engine reviews 100% of notes against seven named checks (Uniqueness through Golden Thread) instead of the 5-10% sample rate manual QA teams manage.
- + Speech handling covers 150+ languages including mixed-language speech like Spanglish, which matches the bilingual caseloads common in community mental health.
- + 2026 agent additions (Eligibility Intelligence, Coding Agent) target revenue leakage upstream; early customers report 25% fewer Medicaid clients misclassified as uninsured.
- + Deep compliance posture: SOC 2, HITRUST, ISO 27001/27799/42001 certifications, HIPAA and FERPA compliance.
Cons
- - No self-serve signup, public pricing or free trial; market rates I found run $129/user/month (Documentation) and $119/user/month (Compliance) with $50k annual minimums (Indiana Council purchasing doc, May 2025).
- - Implementation fees in the $10,000-$30,000+ range make the product unreachable for small practices and solo clinicians.
- - Headline outcome stats (70% less admin time, 20% less turnover) are vendor-reported with no independent study I could find.
- - Vendor copy contradicts itself: the compliance page heads a '7-Point Compliance Analysis' but the body claims a 'six-point' review.
- - Group therapy documentation only shipped in September 2025, so that mode is much newer than the individual-session flow.
Frequently Asked Questions
Which is better, Heap or Eleos Health?▼
Eleos Health scores higher at 4.1/5 vs 3.8/5 for Heap, making it the better-rated option in our comparison.
What is the difference between Heap and Eleos Health?▼
Heap: Heap, part of Contentsquare, automatically captures every click and page view on a site or app, so behaviour can be analysed without defining events in advance. Eleos Health: AI platform that analyzes therapy sessions through voice to provide real-time insights and improve mental health outcomes.
Is Heap or Eleos Health more affordable?▼
Heap starts at €0/mo, Eleos Health starts at €99/mo. Check the comparison table above for current pricing.
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