Gorgias vs Botpress
A detailed comparison to help you choose between Gorgias and Botpress.
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Verdict: Gorgias wins
Gorgias scores 4.0/5, edging out Botpress at 3.9/5. Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing.
Gorgias AI helpdesk built for e-commerce | Botpress Build, deploy, and analyze AI chatbots | |
|---|---|---|
| Rating | 4.0 (1 review) | 3.9 (1 review) |
| Pricing Model | paid | freemium |
| Starting Price | From $10/mo | Free tier available |
| Best For | Ecommerce brands on Shopify, BigCommerce or Magento that want one inbox with native order context and per-resolution AI pricing. | Customer-support teams buying a cloud AI-agent platform with helpdesk features and predictable per-conversation pricing — who neither need nor expect self-hosting. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | team features | free tieropen sourceno code |
| Visit Gorgias → | Visit Botpress → |
Gorgias
Pros
- + Order history, tracking and refunds sit inside the ticket; I acted on Shopify orders without leaving the inbox in my test
- + Unlimited user seats on every plan above Starter, so seasonal staff do not inflate the bill
- + AI Agent is billed per resolved interaction ($0.90 on most plans) and only charges what it closed alone
- + Revenue statistics attribute sales to support conversations, with attribution events firing correctly in my sandbox
- + Shopify-backed ecosystem: Shopify is an investor and the integration depth reflects it
Cons
- - Ecommerce-only data model; poor fit outside online retail
- - Automated replies count as billable tickets, so the helpdesk meter rises with automation
- - Two separate meters (helpdesk tickets + AI interactions) with overage on both during peaks
- - Gorgias's own pages disagree on included AI interaction counts (30 vs 90-2,500 depending on plan)
- - Policy-edge tickets (out-of-window returns in my test) always hand off to humans rather than resolving
Botpress
Pros
- + Conversation-based pricing is legible and forecastable — Plus works out to $0.60 per included conversation before packs, and the FAQ is candid about counting rules
- + AI (LLM) spend is included at $0.10 per conversation rather than marked up, with $25/$150 monthly AI allowances on Plus/Team
- + One product suite with identical pricing across Studio, Desk, Viber and the ADK — no SKU maze
- + Support-product depth beyond a bot builder: Help Center with custom domain, white-label webchat, team analytics, routing and RBAC
- + Enterprise track adds uptime SLA, dedicated support engineer, security review and the voice channel
Cons
- - The open-source self-hosted product is officially sunset (v12) — no downloads or new deployments; cloud-only for new users
- - Emulator conversations count against your quota, and 3 minutes of voice equals 1 conversation — cost traps for the unprepared
- - Plus is $150/month billed annually (reports say annual-only on paid plans) and Free stops hard at 100 conversations with no overages
- - Auto-recharge on conversation packs cannot be turned off — no hard spend cap
- - Documentation gaps and a community split between legacy v12 and Cloud make troubleshooting slower than it should be
Frequently Asked Questions
Which is better, Gorgias or Botpress?▼
Gorgias scores higher at 4.0/5 vs 3.9/5 for Botpress, making it the better-rated option in our comparison.
What is the difference between Gorgias and Botpress?▼
Gorgias: Gorgias is a helpdesk built for online stores that brings email, chat, social and SMS into one inbox, with AI agents answering common shopper questions. It plugs into Shopify and other ecommerce platforms. Botpress: Botpress is a platform for building, deploying and monitoring AI agents and chatbots, mainly for customer support. It offers a visual builder plus code, and connects to channels such as websites, WhatsApp and Slack.
Is Gorgias or Botpress more affordable?▼
Gorgias starts at €10/mo, Botpress starts at €0/mo. Check the comparison table above for current pricing.
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