Fireflies.ai vs Loom
A detailed comparison to help you choose between Fireflies.ai and Loom.
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Verdict: Loom wins
Loom scores 4.3/5, edging out Fireflies.ai at 3.8/5. Distributed teams that already live in Atlassian tools and want to replace status meetings and long emails with quick screen-and-face video messages.
Fireflies.ai AI notetaker for every meeting | Loom Record and share video messages effortlessly | |
|---|---|---|
| Rating | 3.8 (1 review) | 4.3 (1 review) |
| Pricing Model | freemium | freemium |
| Starting Price | Free tier available | Free tier available |
| Best For | Sales teams and managers who capture many calls and want notes pushed into Salesforce or HubSpot with topic and talk-time analytics. | Distributed teams that already live in Atlassian tools and want to replace status meetings and long emails with quick screen-and-face video messages. |
| Free Tier | ||
| API Access | ||
| Team Features | ||
| Open Source | ||
| Tags | free tierteam features | api accessteam featuresfree tier |
| Visit Fireflies.ai → | Visit Loom → |
Fireflies.ai
Pros
- + Unlimited transcription and AI summaries even on the free plan — the most generous entry tier in the category
- + Speaker talk-time, question counts and topic tracking were accurate enough to act on in my four-speaker call
- + Chrome extension records external calls without sending a bot into the room
- + CRM sync to Salesforce/HubSpot plus AI Skills automations cover real sales follow-up workflows
- + AskFred answered archive questions usefully in my testing
Cons
- - Free tier exports nothing — no transcripts, no summaries, no audio — so client-facing work requires Pro
- - Post-meeting summary took about 4 minutes to appear after a 45-minute call in my runs
- - Speaker attribution flipped during rapid crosstalk and proper nouns came out inconsistent across speakers
- - Free storage is 400 minutes per team and Pro storage is per seat (8,000 min), so upgrades don't pool
- - Sign-in is Google/Outlook auth only on self-serve; no password login or SSO before Enterprise
Loom
Pros
- + Record-to-share loop is the fastest I have measured in this category — a five-minute take was shareable in under 30 seconds in my testing, with processing happening behind a live link
- + Transcriptions and closed captions in 50+ languages are now included on the free plan, which removes what used to be the main reason to upgrade
- + Edit-by-transcript and filler-word removal on the Business + AI plan save real editing time on narrated walkthroughs
- + Deep Atlassian integration (Confluence/Jira recording entry points, Rovo/MCP search) makes it a natural fit for teams already on that stack
- + Comments, emoji reactions, calls-to-action, and viewer insights turn a one-way video into an actual async conversation
Cons
- - Starter's 25-video and 5-minute caps hit fast — I reached the video ceiling in about three weeks of moderate use, and free users cannot download their own videos
- - Seat economics are confusing after the Atlassian migration: Creator Lite free seats are deprecated for new signups after February 2026 and billing differs between loom.com and atlassian.com
- - Loom AI cannot be bought as an add-on — getting AI titles/summaries means moving the whole team to the $24 tier
- - No contractual uptime SLA and no advanced retention/audit controls below Enterprise pricing
- - Editing is intentionally shallow (trim, stitch, overlays only) — anything production-grade needs an external editor
Frequently Asked Questions
Which is better, Fireflies.ai or Loom?▼
Loom scores higher at 4.3/5 vs 3.8/5 for Fireflies.ai, making it the better-rated option in our comparison.
What is the difference between Fireflies.ai and Loom?▼
Fireflies.ai: AI notetaker that joins Zoom, Meet and Teams calls to record, transcribe and summarise them, with searchable notes. Free plan; paid Pro and Business tiers. Loom: Screen and camera recording tool with AI-powered editing and collaboration features for asynchronous video communication.
Is Fireflies.ai or Loom more affordable?▼
Fireflies.ai starts at €0/mo, Loom starts at €0/mo. Check the comparison table above for current pricing.
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